Delivering Outstanding Customer Service

Date & Time

4 July 2013 | 09:30 - 16:30

9 January 2014 | 09:30 - 16:30

Venue

Leigh Court

Cost

£168 + VAT

Members of the Chamber of Commerce save 10%, join today! 

Course Benefits:

• Ensure you don't lose business 
• Reap the rewards of repeat business

Course Outline

• Identifying and defining your various customers
• Understanding and identifying the competitive advantage you can gain through outstanding customer focus
• Predicting (based on findings from current research) what your customers expect
• Identifying areas of your business that are not customer focused and developing strategies for improving those areas
• Using information collected from customer surveys to improve your business performance in the 5 key areas of customer expectations
• Creating a development plan to improve/maintain your knowledge, skills and attitudes

Who should attend?

Anyone who deals with customers directly. This course will provide you with a host of skills to help you make the right impression, listen effectively and attentively and cope with pressure situations.

Book

Call 0845 8389 964. Alternatively, use the booking form below.