Effective Telephonist/Receptionist

Date & Time

6 August 2013 | 09:30 - 16:30

4 February 2014 | 09:30 - 16:30

Venue

Leigh Court

Cost

£168 + VAT

Members of the Chamber of Commerce save 10%, join today! 

Course Benefit:

• Equip yourself with the necessary skills to project the right impression, listen effectively and attentively, and cope with pressure situations

Course Outline

• Create a professional and caring image
• Two way communication: voice and manner
• How to ask for details that will make the difference
• Using open and closed questioning techniques
• Handling difficult situations

Who should attend?

Staff involved in a frontline position at the reception desk, and anyone receiving and making telephone calls, particularly those in a first contact position in the company.

Book

Call 0845 8389 964. Alternatively, use the booking form below.