Service standards

Our Service Standards


Environmental Management Systems certification to the ISO 14001:2015 standard demonstrates our commitment to the environment. The scope of our environmental management system is the provision of business support services and corporate support services at our business centres; 

  • Leigh Court, Abbots Leigh, Bristol BS8 3RA
  • Park House, Church Place, Swindon SN1 5ED

This ensures that we effectively manage and improve the environmental aspects of our business activities, whilst taking into consideration pollution prevention, and compliance with existing regulations. View our Quality and Sustainability Policy 2019/20. 



Our Quality Management System certification to ISO 9001:2015 demonstrates our commitment to meeting our customer's requirements and improving our business processes. View our Quality and Sustainability Policy 2019/2020. 


Equality & Diversity

We are committed to promoting equality of opportunity for all service users, staff and job applicants. View our full Equality Statement. 

Health & Safety

We are committed to ensuring the health and safety of our staff and customers or clients and/or anyone affected by our business activities and to providing a safe environment for all those attending our premises through regular assessments of risks in the workplace.

Anti-Corruption & Bribery

It is our policy to conduct all of our business in an honest and ethical manner. We take a zero-tolerance approach to bribery and corruption and are committed to acting professionally, fairly and with integrity in all our business dealings and relationships wherever we operate and implementing and enforcing effective systems to counter bribery.

Data Security

Cyber Essentials is a Government-backed, industry-supported scheme to help organisations protect themselves against common online threats.  It’s recommended by The Information Commissioner’s Office (ICO), whose job it is to uphold the GDPR in the UK, as ‘A good starting point’ for the cyber security of the IT you rely on to hold and process personal data.  Business West has been independently accredited against Cyber Essentials scheme.

Cyber Essentials logo

Accredited Supplier

Business West is a NEPRO accredited supplier. NEPRO is a nationally available neutral vendor solution for public and third sector organisations to engage specialist professional services including consultants and interim support. NEPRO was set up by the North East Procurement Organisation to provide an efficient and EU compliant route for its members and associate members to meet their professional services’ needs while driving value for money for the tax payer.

NEPRO accredited supplier

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