Service standards

Our Service Standards


Environmental Management Systems certification to the ISO 14001 standard demonstrates our commitment to the environment. The scope of our environmental management system is the provision of business support services and corporate support services including facilities management, at our business centres; 

  • Leigh Court, Abbots Leigh, Bristol BS8 3RA
  • Park House, Church Place, Swindon SN1 5ED
  • Wansdyke Business Centre, Midsomer Enterprise Park, Midsomer Norton, BA3 2BB  

This ensures that we effectively manage and improve the environmental aspects of our business activities, whilst taking into consideration pollution prevention, and compliance with existing regulations. View our Sustainability Policy 2017/18. 



Our Quality Management System certification to ISO 9001:2015 demonstrates our commitment to meeting our customer's requirements and improving our business processes. View our Quality Policy 2017/2018. 



Staff Development

We have gained recognition to Investors In People, the UK's leading people management standard.  

Equality & Diversity

We are committed to promoting equality of opportunity for all service users, staff and job applicants. View our full Equality Statement. 

Health & Safety

We are committed to ensuring the health and safety of our staff and customers or clients and/or anyone affected by our business activities and to providing a safe environment for all those attending our premises through regular assessments of risks in the workplace.

Anti-Corruption & Bribery

It is our policy to conduct all of our business in an honest and ethical manner. We take a zero-tolerance approach to bribery and corruption and are committed to acting professionally, fairly and with integrity in all our business dealings and relationships wherever we operate and implementing and enforcing effective systems to counter bribery.

Data Protection

We operate in accordance with the Data Protection Act 1998.

Accredited Supplier

Business West is a NEPRO accredited supplier. NEPRO is a nationally available neutral vendor solution for public and third sector organisations to engage specialist professional services including consultants and interim support. NEPRO was set up by the North East Procurement Organisation to provide an efficient and EU compliant route for its members and associate members to meet their professional services’ needs while driving value for money for the tax payer.

NEPRO accredited supplier