Working within a small team the successful applicant will play a key role in ensuring the CRM system can continue to be used as a Business Intelligence, data collection and key reporting tool.
It is used to effectively manage customer relationships, deliver and improve the effectiveness of operational processes; support intelligence strategies and customer profiling and provide management information to monitor and improve contractual and company performance.
You will be required to work across a number of internal systems and external resources to add and cleanse data in the CRM System (Microsoft Dynamics) to ensure accurate profiling of our customer base and contribute to the overall company objectives.
•Data cleansing and correction exercises
•Identifying missing data and data issues
•Format, input and quality check new data entries
•Accurate attention to detail and ability to spot errors in both numerical data and text.
•Methodical and logical approach to tasks, comfortable with working to deadlines.
•Works well in a team, but can also work on own initiative.
•The applicant must possess a high degree of interpersonal skills and be able to prioritise workloads on a daily basis to accord with the Company’s service levels
•Excellent Data Entry Skills
•Good Microsoft Excel skills
•Ability to extract, manipulate and analyse data (Desirable)
•Experience of Microsoft Dynamics CRM (Desirable)
We are happy to consider part time applications of over 20 hours per week minimum.
If you would like to apply for this post, please download the application pack. Please upload completed applications to our website by the close date.
Business West is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.