Back in the early 80s, when I was undertaking quite a bit of management training I became familiar with 7Ps. Proper Preparation & Planning Prevents Pretty Poor Performance*. When I moved from IT Support Engineer and Consultant in to Internet Marketing I learned about a different 7Ps, the 7Ps of Marketing:
- Product/Service
- Price
- Place
- People
- Process
- Physical Evidence
- Promotion
Sometimes, when I introduce myself as a marketing professional, some conclude that I work with “advertising”. As you’ll see as you read on, you’ll see that advertising is just one part of marketing communications, which is one of the 7 Ps of marketing.
I’ve touched really briefly on the various elements of the marketing mix – but please get in touch if I can help you work through anything in particular, email andy@enterprise-oms.co.uk or give me a call on 01793 238020.
This is just a snapshot of the breakdown of marketing. But it is good to sit back from your business and challenge yourself with some of these questions.
Product/Service:
- Is there a market for what you do? How do you know?
- Why should people buy what you offer at all and why should they buy from you?
- What makes you different from your competition?
- Who is your competition – when did you last do a competitive SWOT?
- What are the overall growth trends in your sector?
- What is your sales pattern? What area of your sales is strongest and why and can you harness this strength elsewhere?
- And what area is weakest? What are you doing about it?
- How well do you treat your customers?
- Which profitable customers can you win from whom? Who? How? Why? Where? When?
Price
- Have you built value into your pricing?
- Are you competitive?
- Is your cost enough for you to work with profit?
- How do you set your price?
- Will you discount?
- How will you avoid being always known for discounting?
- What do your competitors do?
- Keep It simple
Place
- How easy/convenient is it for your customers to buy from you?
- Where and how are you currently selling your products and services?
- What are the opportunities to extend these?
If you are selling a service on the web, are you supporting with testimonials and case studies?
People
- Are your people one of your main strengths of your business?
- Or are you the bottle neck in your company? Are you better than everyone else and does everything have to come through you first?
- What type of leader are you?
- What is the path for your team to voice their concerns other than coming through you?
- Are your people your best ambassadors or are they whinging about you/the business as soon as they are out of the door?
- Are they as well trained as they can possibly be?
- Did you involve your team when you last undertook a company SWOT (strengths, weaknesses, opportunities and threats) –really powerful.
Process
One of the vital Ps but often overlooked and often designed for the company’s benefit rather than the customer’s. Ask yourself:
- Can your team deliver a consistent level of service to all customers and at all times?
- Customer retention is critical.. how failsafe is your process to ensure you don’t lose any?
- How effective is your sales process?
- What processes have you in place for telephone answering/billing/communication with your clients/recommendations/operations/
Physical Evidence (Brand)
Your brand is defined as
- Signs by which you are known and remembered
- A bundle of explicit/implicit promises
- A reflection of personality
- A statement of position.
Have you thought about/discussed what does your company stand for? What’s its personality and philosophy? What’s your one key brand promise to your customers?
Your brand is so much more than your logo. Think about a new visitor’s journey to your web site – does this reflect the look and feel of any communication they have had from you hitherto? Will they recognise this as being part of the same business? Have you had your website made mobile friendly? Really important.
A few hours spent on this are far from fluffy nonsense.
Promotion (Communication)
Just a few from the hundreds of options
Off line
- Face to face
- Word of Mouth referral
- Networking
- Telesales as part of a process
- PR
- Exhibitions and events
- Direct marketing and sales letters with appropriate follow up driving to the web
- Postcards
- Events and seminars
- Advertising but think carefully before you embark here. One off random ads are a waste of time and money! Is it the right target market? Don’t be dazzled by offers…
On line
- Website and how are you pushing your web? Does your copy talk about ‘you’, ie the reader? Are you making regular blog posts and updates? Have you considered more SEO, more PPC, back links, etc
- Online videos on YouTube – how to/ about/testimonials – so many options.
- Social media – which platforms should you invest time in?
- Facebook, LinkedIn, Twitter, Pinterest advertising.
- Email news and updates
So then, back to the management version:
Just think how powerful your marketing strategy will be when you combine the planning from my original 7Ps with the focus provided by the 7Ps of marketing.
Combining your marketing knowledge to create a good strategy/plan using the 7Ps of Marketing coupled with the the 7Ps of Management managing implementation will surely lead to improved business performance.
But there are few quick wins when it comes to marketing, the more you work at it, the better it becomes. So, remember to take time away from working IN your business, (doing the business stuff) to work ON your business, doing the stuff that makes your business better. Set aside time on a weekly basis – little and often on a regular basis.
Remember though, I’m an Internet Marketing specialist although I’ll be more than happy to talk over other elements of your marketing activities and help where I can, Digital Marketing is where my skill set lies. If you have any questions, call me on 01793 238020, email andy@enterprise-oms.co.uk or just search Chief SEO Officer
*Oh, and of course we didn’t learn “pretty poor performance” we used a far more pithy term than “pretty”
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