Member blog & news

Be one of the first to hear about the latest business advice, opinions and news from our community of entrepreneurs and business leaders. If you're a member and would like to contribute, take a look at our members' blogging guidelines. Alternatively call our friendly membership team on 0800 980 2789 who would be happy to help.

Essential skills for customer service on the telephone
Member role

People like people who sound…People like to deal with people who have a certain ‘attitude’, or charisma about them. This is true whether you are dealing face-to-face or on the telephone. If we don’t...
Peter Morgan
Peter Morgan
Brilliant Customer Service
Posted on: 20th June 2019
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When Is a Visual Impairment Not a Disability?
Member role

In a recent case, the Employment Appeal Tribunal (EAT) found that an employee's diplopia, which was correctable by contact lenses albeit with side effects, was not a disability for the purpose of the...
Gareth Edwards
Gareth Edwards
VWV
Posted on: 19th June 2019
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Container service boost at Bristol Port
Member role

The capacity of Bristol Port’s container terminal has been boosted significantly by the completion of a £9 million upgrade. The investment is a further commitment to the ever-expanding container...
Katherine Lovell
Katherine Lovell
The Bristol Port Company
Posted on: 18th June 2019
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What is the right way to book business travel?
Member role

The reasons why companies decide to book travel can be endless, so with many reasons to book business travel is there one suitable way that trumps all the others?, What are the best options for a...
Sarah Kelley
Sarah Kelley
Posted on: 7th June 2019
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