What happens when you have a member of staff who can't do the job, or won't?
This course will give you the knowledge, skills and confidence to manage these difficult situations effectively.
Employees have a contractual responsibility to achieve a satisfactory level of performance. What happens then, when you have a member of staff who can't do the job, or won't?
Distinguishing between and managing can't do or won't do situations can be more complex and more difficult to deal with than cases of clear cut misconduct.
This practical and interactive event will help delegates identify can't do or won't do situations, understand key factors, traps to avoid and practice strategies to manage these effectively.
MDs, board members, staff and line managers, supervisors, HR and personnel professionals, heads of department.
•Distinguishing between can't or won't - the legal perspective
•Identifying when an individual can't or won't do the job
•Understanding the key factors and then traps to avoid when managing can't or won't do situations
•Practice effective strategies for managing can't or won't do scenarios
•Dismissing employees - the last resort