We're grateful to the 104 customers who engaged with our International Trade customer satisfaction survey, carried out from December 7th 2023 to January 31st 2024. Your feedback is invaluable, offering us insights and suggestions to elevate our services.
Congratulations to the five lucky recipients of our Business West Yeti mugs from the prize draw. Enjoy your new mug!
Why conduct an International Trade customer satisfaction survey?
- To gauge the quality of service provided by our international trade team.
- To identify areas for improvement.
- To continue excelling in what we do.
Survey Highlights
- 97% of you rated our services 9 or 10 for satisfaction (where 1 is least satisfied and 10 is most satisfied).
- 98% found their interactions with our team to be excellent or very good.
- 99% would likely recommend our services to colleagues or friends.
These results are heartening, yet we're committed to not becoming complacent. The qualitative feedback provided rich insights for enhancement, and we're eager to implement these improvements.
Survey Details
- Period: December 8, 2023 - January 31, 2024
- Responses: 104 (93 complete, 11 partial)
Thank you once again for your support and for helping us strive for excellence.
The Business West International Trade Services Team
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International Trade Services
Expert - Fast - Compliant
- Export documentation
- ATA Carnets
- Certificates of Origin
- Letters of Credit
- Customs Declarations
- Training & Consultancy