Green Careers Week: Q&A with Andy Waylen and Chloe Barratt
As part of Green Careers Week, we spoke to Andy and Chloe to find out more about their roles at Business West and how they've evolved to be more green.
Six practical website localisation steps to improve international SEO, user experience, trust and engagement across international markets.

Localising your website or content isn’t just about translating words – it's about making it relevant. True localisation ensures that every piece of content, every visual and every user interaction feels natural to people in different markets. This approach deepens trust, boosts engagement and supports stronger conversions across regions.
So, where do you start? Think about the whole journey your audience takes, from finding your website to understanding your offer and deciding whether to trust your business. The six steps below bring together audience research, language, visuals, design and search visibility, alongside credibility and user testing. Use them to plan a new international website or review how well your existing site serves each market.
Every localisation project begins with understanding your audience. Cultural behaviours, local competitors, browsing habits, device preferences and communication styles all influence how users expect information to be presented. Even factors like colour symbolism, imagery norms or levels of formality vary from country to country. Thorough research ensures your content lands with the right message and tone – and using terminology that your audience speaks.
Literal translation, such as when using a machine, often misses cultural nuance and introduces costly errors - it can also negatively impact your search rankings. That’s why effective localisation also requires a blend of transcreation – where the meaning is adapted rather than simply converting words. Headlines, taglines, humour, idioms and calls to action should be re‑crafted so they resonate with local expectations.
For example, while “Buy Now” may be common in the UK or US, it may feel too direct in Japan or Germany, where you’re more likely to see “In den Warenkorb”, meaning “Add to basket”, which is less pressure-driven. Adjusting tone, phrasing and emotional appeal can dramatically improve user experience and conversions.
Images, graphics, symbols and videos carry cultural meaning. A gesture considered friendly in one country may be inappropriate in another. Stock photography that reflects only Western faces may feel disconnected in markets across Asia, Africa or the Middle East.
Media localisation – through subtitles, dubbing, voiceover and adapted graphics – ensures your visual content speaks the language of your audience just as clearly as your written copy does.
Design preferences vary widely across the world. Some regions prefer minimal layouts; others expect more detailed information on each page. Layout must also adapt to languages with longer text or right-to-left reading formats like Arabic or Hebrew.
Additionally, offering local payment methods, regionalised navigation and familiar formats for dates, measurements and currencies can increase trust significantly.
Your website and content must also be discoverable in each market. Localisation-friendly SEO includes:
International SEO ensures your target audience actually finds the content designed just for them as easily as your home users do.
Native speakers and local testers can uncover blind spots early – phrases that sound off, visuals that feel unfamiliar or UX choices that don’t align with cultural expectations. Their feedback helps refine your site before and after launch.
As well as following those six practical steps, consider whether your localised content gives each audience clear reasons to trust your business.
Google’s E-E-A-T framework — Experience, Expertise, Authoritativeness and Trustworthiness — offers a useful lens for reviewing content quality, rather than a direct ranking factor or a guarantee of higher rankings. Put it into practice when localising:
This is also where professional localisation adds value. Our specialist translators can help ensure your expertise and credibility carry across into each language, adapting terminology, tone and supporting content so that it feels natural and relevant to the local audience without changing the substance of your claims.
Localising a website can feel overwhelming - but you don’t have to do it alone. Our professional translators and localisation specialists bring cultural expertise, linguistic knowledge and market insights that eliminate hours of manual research. They understand local behaviour, avoid cultural missteps and help you adapt content quickly and accurately - saving you time, reducing risk and ensuring your global audiences feel truly understood.
We’ve helped many companies launch internationally across a range of platforms, from Shopify websites to Amazon marketplaces. Our work has included:
Chat to us to see how we can help.
As part of Green Careers Week, we spoke to Andy and Chloe to find out more about their roles at Business West and how they've evolved to be more green.
Over four decades Bath-based strategy and growth consultant Kerrianne Gauld has seen many shifts in what technology can – and should – do for businesses. So, what advice does she offer to small firms seeking to harness digital tech to fuel growth? And why is she such a big fan of new government-funded support programme Tech Adoption for Growth?