Service Standards
Our Service Standards
B Corp
In 2021, Business West became a Certified B Corp – an international accreditation which recognises us as a business that meets the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose.
Environment
Our certification to ISO 14001:2015 ensures that we effectively manage and improve the environmental aspects of our business activities, whilst taking into consideration pollution prevention, and compliance with existing regulations.
Our Carbon Reduction Plan details measures we have taken to reduce our emissions.
Quality
Our Quality Management System certification to ISO 9001:2015 demonstrates our commitment to meeting our customer's requirements and improving our business processes.
View our Quality & Sustainability policy
Data Security
We are committed to the privacy and security of the data that we process.
Cyber Essentials certification helps organisations protect against cyber attacks and ensures technical controls are in place.
British Chamber of Commerce
We are an accredited Chambers of Commerce. Through our affiliation with British Chambers, we are a part of the ultimate business network.
Living Wage Employer
We are accredited by the Living Wage Foundation for commitment to paying staff according to the cost of living.
Equality & Diversity
We are committed to promoting equality of opportunity for all service users, staff and job applicants.
Health & Safety
We are committed to ensuring the health and safety of our staff and customers or clients and/or anyone affected by our business activities and to providing a safe environment for all those attending our premises through regular assessments of risks in the workplace.
Anti-Corruption & Bribery
It is our policy to conduct all our business in an honest and ethical manner. We take a zero-tolerance approach to bribery and corruption and are committed to acting professionally, fairly and with integrity in all our business dealings and relationships wherever we operate and implementing and enforcing effective systems to counter bribery.
Modern Slavery
We have implemented policies, practices, and training to ensure that both our staff and its supply chain adhere to best practice in all areas of employment, including the terms by which and conditions within individuals are employed.